Agencies are struggling to handle the increasing call volumes from citizens seeking help related to the COVID-19 vaccine. Increasingly, government and healthcare leaders recognize that AI and automation technology are the most powerful solutions to address these challenges. Learn how to keep your community informed while enabling frontline workers to focus on vaccine administration and other mission-critical operations. Join this session to u...

To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Dates: 11/17-11/20/2020 An All New Xperience This is not the typical user conference. Xperience 2020 is tailored to your innovation journey and supports you with the right people, information and experiences to get you where you need to be. If you are a customer experience leader and transformation is on your agenda, you’ve come...

Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...

Genesys CX Tour: New YorkDate: April 25, 2019Time: 3:00pm - 5:00pmLocation: The Westin New York at Times Square 270 West 43rd St New York, NY 10036Are you ready to revolutionize how you interact with your customers? Leverage modern technology for innovative engagementThe next stop on Genesys CX Tour is New York City. Join us for an afternoon learning about cutting-edge technology that will transform your citizen engagement to meet the ever-cha...

Genesys is hosting a Breakfast Briefing on March 18 at Enterprise Connect 2019, where we'll discuss how AI will transform the citizen experience. While only 12% of government agencies currently use Artificial Intelligence (AI) to serve their citizens and employees, many agencies are exploring how to make this technology work for them. Join Genesys and your agency peers as we discuss: How AI can transform the citizen and employee experienceThe...

Genesys and Carahsoft are excited to invite you to our Breakfast Briefing in Indianapolis. Get the chance to hear from Genesys experts and learn how agencies are improving their customer experience through Contact Center Modernization and preparing for the future of AI. Agenda - 9:00 - 9:30am Registration and Breakfast 9:30 - 9:45am Welcome 9:45am - 10:10 Genesys 101 10:10 - 11:00am Customer Panel Featuring: Indiana Bureau of Motor Vehicles 11...

Genesys CX Event Revolutionize how you interact with your customersLeverage modern technology for innovative engagementLearn what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. Joins us for an afternoon full of learning, networking, fun, and prizes. Bring a colleague or two, nobody should miss our Houston stop! Discussion Topics: Deploying AI techn...

Revolutionize how you interact with your customersLeverage modern technology to keep your customer engagement cutting-edge and manage the ever-changing customer expectations. Join Genesys for an afternoon full of learning, networking, fun, and prizes. We will be discussing the following key topics: Deploying AI technologies now - with Amazon lex and AltocloudManaging Voice, Email, Chat, Text, and social media through one agent interfaceCollabo...

Join us for a reception with your fellow colleagues following day 2 of CX18!We invite you to continue networking with your peers while enjoying hors d'oevures and an open bar. The Fuse Sports Bar is conveniently located within the Gaylord Opryland Resort & Convention Center where CX18 is being held.Don't miss this opportunity to connect with other Public Sector attendees.Sign up today!Are you registered to earn CPE credits at CX18? Sign up...